Support

Color measuring device software support = all-round worry-free.

 

HunterLab Service & Support - Customer-oriented, fast, unique.

The HunterLab Europe team will look after your request competently and friendly from the first inquiry to the purchase and beyond. You benefit from short response times, tailor-made solutions, high quality advice from our experienced application engineers and unique support by telephone, web-based or on-site.

This creates security and that is exactly what makes the difference.

Maintenance

Regular inspection as a contribution to quality assurance, in-house or at your site.

Repairs

Should a repair be necessary, our experienced service technicians will take care of your HunterLab device.

Remote Access Support

Web-based customer support for the Eros®, Agera® and Vista® spectrophotometers. Compliance-compliant & secure.

Your direct contact to our technicians:

 

Do you have a technical question or problem with your color measuring device or software?

Fill out the form below and we will help you as quickly as possible

(also on weekends and public holidays).

KF 4 - URL /support

maintenance

An important component in the workflow:

Maintenance & calibration for consistent quality.
We recommend annual maintenance for each of our spectrophotometers. Our service technicians will come to your home or you can send your device to us. The standard maintenance package includes an exchange of wearing parts, a comprehensive functional test and a test report in which the maintenance is documented. We can carry out further qualifications upon request. We will be happy to create a service plan tailored to your needs and budget.
Request maintenance package
Through regular checks in-house or at your location, you receive fast, reliable color results throughout the entire manufacturing process.

The advantages are apparent:

Fewer customer complaints

Higher product quality

Reduction of rejects

Increasing efficiency

Cross-location production with the same target values

Objective communication of color

repair

We'll get your device back on track.

HunterLab colorimeters are durable and completely reliable. However, if repairs are necessary, our service specialists will ensure that your HunterLab spectrophotometer is immediately back to work with maximum efficiency and accuracy. In all cases, whether repairs, maintenance or troubleshooting, please feel free to contact us.
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Certified service

HunterLab's certified service can provide the authentic parts and approved repair diagnostics your device needs to operate at optimal performance.

Diagnose

In most cases it is sufficient if you send us your device (please inform us in advance by telephone or email), we will make the diagnosis and we will send it back to you repaired within a few days (if necessary, no unusual accessories are required).

Replacement/loaner device

Do you need a replacement device during the repair period? No problem! Contact us and we will do our best to send you a loaner device.
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Remote Access Support

Support the way you need it. Fast & Safe.

With a secure remote connection to your HunterLab colorimeter, our support specialists can communicate directly with you and your instrument. With built-in chat and file transfer capabilities, we can help you with application questions as well as more complex tasks such as software/firmware updates and device performance validation. Quick, easy and uncomplicated via remote maintenance. Our Eros®, Agera® and Vista® spectrophotometers have the option of web-based customer support. With your approval, we will connect to your device in compliance with compliance and can help you remotely with diagnostics, software updates or user training. HunterLab Remote Access Support (RAS) is included for the first year when purchasing one of the devices (Aeros®, Agera® or Vista®).
Register here
We'll take you by the hand.
Support with implementation & measurements.
Updates
We keep your device up to date.
Secure remote maintenance
HunterLab colorimetry experts just a click away.

Measure color as the eye sees it.

Are you interested in our services? We are always there for you!

We carry out order measurements, create rental offers for our measuring devices, hold training courses at our premises or at your premises and create custom-made products for your application.
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